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Saying Sorry and Fixing Mistakes

Read at your own pace. Try the practice, then continue your course.

Everyone makes mistakes. We might bump into someone, break a toy or say something unkind when we are upset. Making a mistake does not make you a bad person. What matters is what you do next. Today you will learn how to say sorry and help fix a mistake.

A real sorry

A good apology has three parts:

  1. Say what you did: “I’m sorry I knocked over your tower.”
  2. Show you understand: “That must have made you sad.”
  3. Help fix it: “Can I help you build it again?”

Mean it

A real sorry comes from the heart. Look at the person and use a gentle voice. A quick “sorry!” while running away does not help much.

Fixing the mistake

Sometimes we can fix what happened:

Example

At lunch, Omar bumped Zara’s arm and her juice spilled. Zara looked upset. Omar said, “I’m sorry I bumped you. Your juice spilled everywhere. Let me get some paper towels.” They cleaned up together, and Zara smiled again.

When someone says sorry to you

When someone says sorry, you can forgive them. Forgiving means you decide to let go of being angry. You can say:

If you still feel upset, that is okay too. You can say, “Thank you. I need a little time.” Feelings take time to settle.

Mistakes help us learn

MistakeWhat we can learn
Ran too fast and bumped someoneWalk inside and look ahead
Said something unkind when angryUse a calm-down tool first
Forgot to shareOffer turns next time

Key takeaways

Practice

Read this story: Mia took Ben’s crayon without asking, and Ben felt upset. What could Mia say and do? Use the three parts of a real sorry.

Answer: Mia could say, “I’m sorry I took your crayon without asking. That wasn’t fair and you felt upset. Here it is back. Next time I will ask first.”

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